Return Policy

At Kukoon the Label, we strive for your complete satisfaction with your purchase. However, if your item doesn't meet your expectations, please don't hesitate to inform us. Please note that Kukoon the Label is dedicated to artisanal and slow fashion, crafting products to order. As a result, we are unable to accept returns.
In the event that you receive a defective product or encounter sizing issues, our customer care team will carefully assess the situation to determine whether a return or exchange is appropriate. For further assistance, kindly reach out to us at info@kukoonthelabel.com.

International Returns:

For orders shipped internationally, we regret that we cannot accommodate merchandise exchanges or returns. If, by any rare chance, the merchandise you receive isn't in optimal condition, is damaged, or differs from your expectations, please contact us at info@kukoonthelabel.com within 24 hours of receiving your order.
Please be aware that there are no refunds, exchanges, or returns accepted for customised or bespoke orders.

Your understanding in this matter is greatly appreciated.